Report A Fault

In the event we need to come out to fix a fault please provide:

Callout fees in working hours are only charged if the problem was caused by Cybersmart. Please note if the Cybersmart technician records full speed on his test laptop a R750 fee will be levied. Please note if you request a call out to be scheduled after hours a R750 callout fee will always be levied

In the event we need to come out to fix a fault please provide:

Callout fees in working hours are only charged if the problem was caused by Cybersmart. Please make sure that if you answer "no, the internet isn't working" that:

If the fault could have been resolved by completing the above checks a R750 callout fee will be levied.

Please take note that if you request a callout to be scheduled after hours it will always incur a R750 fee.

In the event we need to come out to fix a fault please provide:

Callout fees in working hours are only charged if the problem was caused by Cybersmart. Please note if the Cybersmart technician records full speed on his test laptop a R750 fee will be levied. Please note if you request a call out to be scheduled after hours a R750 callout fee will always be levied

Please confirm that you are not an robot.